What is the Bristol City Rewards scheme?
The Bristol City Rewards scheme is a loyalty scheme designed to reward Season Card holders and VIP seasonal hospitality clients. It can be used exclusively on merchandise both online and in the Bristol City Store.
Eligible supporters can earn Rewards in three ways:
- A start-up balance when becoming a Season Card holder;
- Home match ticket purchases;
- Merchandise purchased online or in store.
U12 Season Card holders will receive a £40 start-up balance to be redeemed against a home junior replica shirt only (please note this is different from previous seasons). If an Under-12 requires an adult size shirt then they will need to pay the difference in price between an adult and child size shirt. The free home junior replica shirts are subject to availability.
All Rewards earned over the course of the season must be spent by Friday, April 30th, 2021.
Who is eligible for the Bristol City Rewards scheme?
2020/21 Season Card holders and VIP seasonal hospitality clients are automatically enrolled into the scheme and are the only individuals eligible.
When does the Bristol City Rewards scheme run from?
The 2020/21 Bristol City Rewards scheme begins on Thursday, September 3rd, 2020 with eligible supporters able to spend their Rewards from this date. Rewards earned on merchandise transactions from 16th June 2020 onwards will also have be added to a supporter’s balance on Thursday, September 3rd.
The scheme has a provisional end date of Friday, April 30th, 2021.
What start up balance will I receive?
Paying 2020/21 Season Card holders, for Bristol City will receive a £10 start-up balance. Free Season Cards will not receive a start-up balance but will be able to earn Rewards on their spend on tickets and merchandise.
2020/21 Under-12 Bristol City Season Card holders will receive a start up to the value of a junior replica home shirt. Under-12s who require an adult size shirt will need to pay the difference in price. The free home junior replica shirts are subject to availability.
2020/21 Bristol City & Bristol Bears VIP seasonal hospitality clients will receive a start-up balance of £10.
All start-up balances will be awarded on September 3rd, 2020.
Are Under-12 and Under-19s eligible to earn on the scheme?
Yes, Under-12s and Under-19s are eligible to earn on the scheme. Each supporter has their own Rewards balance.
I was a Season Card holder last season and am yet to renew. Am I still eligible for the scheme?
Only supporters who are Season Card holders or seasonal hospitality holders for the 2020/21 season are enrolled into the scheme.
Can I collect Rewards across all sports within Bristol Sport?
Yes, Season Card holders and Members will receive the same Rewards against Bristol City, Bristol Bears, Bristol Flyers & Bristol City Women home tickets & merchandise (purchased online or at the Ashton Gate store). Tickets will need to be assigned to the relevant supporter’s account in order to earn Rewards.
Are all hospitality supporters eligible for Rewards?
VIP seasonal hospitality clients are entitled to Rewards and receive a start-up balance of £10. Additional hospitality places purchased throughout the 2020/21 season are not eligible to earn additional Rewards.
Does a Carer Season Card holder earn Rewards?
Due to carer Season Cards being free of charge you will not receive a start-up balance, however, should these accounts be used when making purchases on merchandise and tickets you will earn Rewards.
Do all transactions earn Rewards?
Not all transactions earn Rewards, merchandise and tickets will earn Rewards while the following discounts are still in place for the 2020/21 season;
- Concourse catering concessions at Ashton Gate (10% off for Season Card holders)
- Coffee shop & sports bar at Ashton Gate (10% off for Season Card holders)
- Matchday hospitality (10% off for Season Card holders – subject to terms and conditions)
How do I check my Rewards balance?
Supporters can view their Rewards balance via their Bristol Sport Club Account once they have linked their Bristol Sport Club Account to their ticketing Supporter ID number. The Rewards portal will show all ticketing & merchandise transactions throughout the 2020/21 season. Supporters will also be sent regular reminders via email of their Rewards balance.
Can I transfer my Rewards balance to another Season Card holder to spend?
No, as stated above, all Rewards is stored against a supporter’s ID number and cannot be transferred to another account. However, Rewards can be allocated to family members or friends when making a purchase on their behalf. Rewards will be awarded to those supporters assigned to seats, therefore supporters must assign other members and Season Card holders by inputting their Supporter ID numbers for them to receive the relevant Rewards.
How long does it take for my Rewards to be added to my balance?
Tickets; Rewards will be awarded on tickets the day after the purchased game has taken place.
Merchandise; Rewards is awarded on merchandise the day after the date of purchase. Please Note the balance for pre-order products will be added the day after the product has been dispatched.
How can I earn Rewards?
If you are a Season Card holder or VIP seasonal hospitality client you can earn Rewards on the purchase of your Season Card (start-up balance), the buying of additional home match tickets and purchasing merchandise. You cannot earn Rewards where discounts apply, in the concourse, outdoor catering concessions, Coffee Shop, Sports Bar or on matchday hospitality purchases.
If I use Rewards to pay for all or part of a transaction, will I still earn Rewards on that purchase?
Supporters will only receive Rewards on their actual spend, not solely from redeeming Rewards.
For example, if a supporter redeems £20 Rewards on a £50 item, they will only earn Rewards on the £30 they spend.
Where can I spend my Rewards?
You can spend your Rewards in the Bristol Sport store at Ashton Gate or the online shop (shop.bristol-sport.co.uk). To do this, present your Membership or Season Card at the till, or log in with your Bristol Sport Club Account online. Please note this must be linked to your correct ticketing Supporter ID number, online your Rewards will be available at checkout and you should select them as the payment option.
Is all merchandise included in the Rewards scheme?
You will be able to receive & spend Rewards on all merchandise in-store and online superstore. The following items are excluded from the Rewards scheme:
- Items which are already discounted
- Gift Cards
- Plastic Bags
- Any item which carries a charitable donation
Can Rewards be redeemed on tickets?
No, Rewards can only be redeemed on merchandise for the 2020/21 season.
Does my Rewards balance expire at any point?
Yes, your Rewards will expire on Friday, April 30th, 2021.
Will supporters be warned when their Rewards balance is about to expire?
Yes, we will send you regular email reminders throughout the season detailing your Rewards balance. Please keep your details updated, such as your email address to make sure that you will be able to receive any communications from the club regarding your Rewards balance.
What is the minimum amount of Rewards I can redeem?
The minimum Rewards that can be redeemed is one pence on merchandise purchasers of £1 or more only.
Terms and Conditions:
Please note all terms and conditions apply for the 2020/21 season
Enrolment into the Rewards scheme is automatic for all 2020/21 Season Card holders and VIP seasonal hospitality clients. If you do not wish to take part in the scheme, please opt-out by emailing firstname.lastname@example.org. By taking part in the scheme, you agree to comply with these terms and conditions.
Enrolment into the scheme cannot be combined with any other Bristol Sport offers or promotions. Exceptions may be decided by the club and will be communicated in situations where Rewards is available.
The Club’s decision as to the amount of the initial balance issued to Season Card holders, Members and seasonal hospitality holders is at the club’s discretion.
Rewards is only awarded based on a supporter’s Net Spend. Net Spend means the total price paid by a qualifying member after the value of any Rewards redemption has been excluded from the transaction. For example, if a qualifying Member bought a £50 home jersey which was partly paid for using £10 of Rewards, the qualifying Member’s Net Spend would be £40.
Between the date of the qualifying purchase and the date of the Rewards being issued, all Rewards will be treated as “pending”. Season Card holders & Members must produce their Season Card or Membership card at the time of purchase.
Rewards will not be issued (or will be cancelled) in circumstances where a purchase of any kind has been refunded after purchase.
Rewards can only be redeemed on official Bristol Sport Merchandise where the order value is above £1 from the following locations:
Online Superstore & Bristol Sport Store.
Rewards cannot be exchanged for any other Club vouchers or gift cards. Exclusions to redemption may apply from time to time and will be displayed on the different Club websites where applicable.
When redeeming Rewards in person, qualifying Members must produce their Season Card or Membership card at point of sale to redeem Rewards. Hospitality holders must inform the cashier of their supporter ID number. The Club reserves the right to ask for photo identification upon redemption of Rewards.
Once a qualifying Member has redeemed a certain value of Rewards, their Rewards balance will be reduced by that amount. If a qualifying Member accrues and redeems all of their Rewards, their Rewards balance will reduce to and restart from zero.
The Club reserves the right without notice or liability to any qualifying Member or any other third party:
- a) to vary the Scheme, and these terms and conditions, from time to time; and/or
- b) to discontinue the Scheme at any point; and/or
- c) to exclude any individual or class of qualifying members from membership of the Scheme from time to time; and/or
- d) to alter the Rewards percentages which are used for the redemption of Rewards; and/or
- e) to exclude certain product lines from the scheme; and/or
- f) to suspend or terminate any qualifying members Rewards account and/or cancel any Rewards collected by a qualifying Member at any time where reasonable e.g. where there has been a breach of these terms or conditions or in cases of suspected fraud.
If a qualifying Season Card holder or Member’s Season Card or membership card is replaced for any reason (e.g. lost or stolen) then the balance of their Rewards will be added to the new card within 24 hours of issue. If the Season Card or Membership card has already been redeemed at the point that the Season Card or membership card becomes lost or stolen, then the newly issued card will have no Rewards included.
If any product purchased with Rewards is exchanged or refunded, any money owing as a result of such exchange or refund will be added to the balance of Rewards on the qualifying member’s Rewards account. Cash refunds are not available in these circumstances.
Rewards is non-transferable between qualifying members and any other individual.
Rewards cannot be exchanged for or for a paper voucher.
The minimum spend required in-store or online to redeem Rewards is £1.
If a Season Card is cancelled for any reason, then the Rewards balance related to that Season Card holder will be void and the Club accepts no liability in these circumstances.
Each supporter’s Rewards balance will expire automatically on Friday, April 30th, 2021. Therefore, any Rewards not redeemed before that date will be null and void. The Club will send email reminders to warn supporters when their balance is about to expire.