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🤔 Season Tickets 2022/23 FAQs

Find all the answers to the key questions as 2022/23 Season Tickets prices are announced.

From renewing your seat to how to get that free shirt for your Under-12, we hope you find all the answers here.

Click here to download our FAQs as a PDF or scroll down to read more.

When do Bristol City 2022/23 Season Tickets go on sale?

Bristol City 2022/23 Season Tickets will be available for 2021/22 Season Ticket holders to renew from Monday, April 4th at 10am.

All the sales dates, pricing (see below) and full details can be found by clicking here.

How do I contact the club?
You can contact Supporter Services on:

Phone – 0117 963 0600
Email – supporterservices@bristol-sport.co.uk
Website – tickets.bristol-sport.co.uk

Opening Times – Supporter Services
Monday to Friday - 9am to 5pm.

Public Holidays
Good Friday – Matchday Service Only
Easter Monday - Matchday Service Only
Monday, May 2nd – 10am to 4pm
Thursday, June 2nd – Closed
Friday, June 3rd – Close

PURCHASING/RENEWING YOUR SEASON TICKET

1. When can Season Ticket holders renew their Season Tickets for the 2022/23 season?

Online – from Monday, April 4th (10am)

Online and phone – from Monday, April 11th (10am)

 2. How long is my 2021/22 Season Ticket reserved for before being released?

2021/22 Season Ticket holders have until Tuesday, May 3rd at 12pm to renew their current seat. Supporters who have renewed for the 2022/23 season will then be able to move into seats which have become available. This can be done over the phone between 12pm on Tuesday, May 3rd and 5pm on Wednesday, May 4th.

3. I have a 2021/22 Season Ticket but I want to choose a different seat for the 2022/23 season, when can I do this?

When Season Tickets go on sale on Monday, April 4th you will be able to see all available seats within the stadium. If the seat you wish to move to is available at this point, we recommend you select and purchase the new seat and not renew your 2021/22 Season Ticket seat.

If the seat you wish to move to isn’t available, we recommend you renew your current seat. Once the Lose Your Seat deadline on Tuesday, May 3rd (12pm) has passed, there may be further seats that become available. If you wish to move your seat after this point, you can do so by clicking here, selecting your Season Ticket under the “Season Tickets” tab and then selecting the “Replace Seat” button. You will then be able to browse all available seats and move your seat. Alternatively, you can contact Supporter Services on 0117 963 0600 who will be able to assist.

4. I want to become a Season Ticket holder – when can I purchase for the 2022/23 season?
General sale for 2022/23 Season Tickets starts at 10am on Tuesday, April 12th. Supporters will be able to purchase online or over the phone.

5. How do I renew my Season Ticket?

Online
Online is the quickest and easiest way to renew your Season Ticket. You will need to either create or login to your Bristol Sport Club Account and link it to your Supporter ID number. For a step-by-step guide to setting up your account please click here.

Once logged in, you can navigate to your renewal information via a personalised MySeat page. You will be redirected to your reservation, along with the reservations of any friends and family members you attend with. Select the seats which you wish to renew and proceed to checkout.

Phone
Season Ticket holders who do not have access to the internet can call Supporter Services on 0117 963 0600 from Monday, April 11th at 10am to renew their Season Ticket over the phone.

6. Can I renew more than one Season Ticket at a time?
Yes, you will be able to renew the Season Tickets of friends/family in your linked group on the Bristol Sport ticketing website. In most cases you will already be linked to the supporters you attend with. In the circumstances that you are not, then you are able to link yourselves together by contacting Supporter Services with your Supporter ID number as well as the Supporter ID number of the person(s) you would like to be linked to.

7. How can I pay for my Season Ticket?
This can be done online or over the phone only, there will be no in-person sales from Ashton Gate. You are able to pay for your Season Ticket either in one full payment via Debit or Credit Card or by spreading the cost over nine months (please note: we do not accept American Express). If you chose to spread the cost of your Season Ticket/s there will be a fee of £25 per application and payments will be split across nine months. The first payment will be due on July 1st, 2022. There is a maximum of four Season Tickets per pay monthly application. Further terms and conditions of our pay monthly scheme can be requested.

8. Have there been any changes to buying Season Tickets online?
The banking industry is making adding in extra layers of security to make shopping online with card transactions even more secure.

Bristol Sport and our ticketing partner are ensuring we adhere to banking industry changes. You may soon notice you are asked to authorise online card payments during your online transaction. This can come in the form of One Time Passcode (OTP) which is sent to the mobile phone number registered or via process related to your personal banking mobile app or a OTP sent to your bank registered email address.

These extra checks are being introduced by banks to help reduce fraud by checking it’s you making the payment. These checks also support the banking industry’s compliance with new payment regulations.

Different banks have different methods of authorising your transaction. If you are unsure how the process works for you, please contact your bank, and make sure your contact details such as mobile phone number and email address are correct with your bank.

9. Is there a renewal discount price for securing my seat early?
The advanced sales period offers supporters the best possible price. Supporters should purchase their 2022/23 Season Ticket before Wednesday, June 1st at 5pm to get the cheapest priced Season Ticket. Prices will increase after this deadline. There are also four draws with fantastic prizes to be won for those who purchase before June 1st

10. What are the cut-off dates for each age category and what proof is required?
The cut-off date for each age category is August 1st, 2022. For example, if you are 65 years old on August 1st, 2022 you qualify for a Senior 65+ Season Ticket; if you are 12 years old on August 1st, 2022, you would not qualify for an Under-12 Season Ticket.

Concessionary applicants are required to show a proof of date of birth, such as a passport, driving licence or birth certificate. You will need to email a copy of a proof of date of birth to supporterservices@bristol-sport.co.uk. If you have previously provided us with this proof, you will not be required to provide it again.

11. I have an Under-12 Season Ticket in my group, how do I claim the free home outfield replica shirt?
For the 2022/23 season we will be fulfilling the Under-12 free shirt in a brand-new way. If an Under-12 Season Ticket is purchased, you will be asked to select the shirt size for the Under-12 as part of the purchase process.  The sizes available are:

  • 0-6 months Mini-Kit
  • 6-12 months Mini-Kit
  • 12-18 months Mini-Kit
  • 2-3 years Mini-Kit
  • 3-4 years Mini-Kit
  • 5-6 years Mini-Kit
  • Youth Medium (7-8 years)
  • Youth Large (9-10 years)
  • Youth XL (11-12 years)
  • Youth 2XL (13-14 years)

We will communicate with all Under-12 Season Ticket purchasers in the summer to notify them further about the delivery of their shirts.

12. Can I get a refund on my Season Ticket if I cancel it once purchased?
Season Tickets are non-refundable so there will be no refunds on Season Tickets should you choose to cancel (please see terms and conditions here).

13. Will I be able to purchase an additional Season Ticket?
Yes, you will be able purchase additional Season Tickets, subject to availability, from the General Sale period starting Tuesday, April 12th at 10am.

14. What if I want to sit with someone who’s buying for first time - how can I ensure they can sit next to me?
If there is an available seat next to your Season Ticket seat, we recommend you renew your current seat and the supporter purchasing for the first time buys the available seat next to you when Season Tickets go on General Sale on Tuesday, April 12th.

If there is no availability where your current Season Ticket is located, you should look to purchase new seats in an area where you can all be sat together and not renew your current seat – this can be done from General Sale on Tuesday, April 12th. There is a possibility that more seats may become available after the Lose Your Seat Deadline on Tuesday, May 3rd 12pm however there is no guarantee where these seats will be located.

15. How can I purchase VIP Hospitality?
If you are interested in VIP seasonal hospitality, our Lansdown Restaurant offers the ultimate hospitality experience. [Insert link to Seasonal Hospitality story here] For all queries please speak to one of the team on 0117 963 0630 or email hospitality@ashtongate.co.uk.

16. Where is the Family Area at Ashton Gate? Do I qualify to purchase Season Tickets in the Family Area?
Our popular Family Area is located in the Upper Lansdown Stand in blocks W1, W2, W7, W8 & W9. To be eligible for a Season Ticket in the Family Area, the group must contain a minimum of one Under-19 or Under-12.

17. When will I receive my Season Ticket?
All Season Ticket purchasers will receive their Season Ticket prior to the 2022/23 season commencing.  Please note, all Season Ticket holders will receive a brand new card next season. Concessionary Season Tickets will only be sent once we have seen proof of age. You can send a copy of proof of age via email to supporterservices@bristol-sport.co.uk - this can be a birth certificate, driving licence or passport. We will accept high-quality photographs as well as scanned documents.

18. When will the prize draws be announced?
Details of the prize draws for Season Ticket holders can be found below.

Prize Draw 1: Monday April 4th–Wednesday, April 6th
Win your Season Ticket for FREE

Prize Draw 2: Thursday, April 7th–Sunday, April 10th  
Win a place in the 2022/23 Bristol City team photo for you and a guest

Prize Draw 3: Monday, April 11th– Sunday, April 17th
Win a tour of the Robins High Performance Centre for you and a guest

Prize Draw 4: Monday, April 18th – Tuesday, May 3rd
A squad signed Bristol City 2022/23 home shirt

Winners will be chosen at random shortly after each prize draw deadline. Please note the earlier you renew/purchase your Season Ticket the more prize draws you will be entered into. For example, if you renew on the first day (Monday, April 4th) you will be entered into all four prize draws.

19. What about rail/barrier seating in the Singing Section?
The club introduced rail seating for the 2021/22 season in blocks S25, S26 & S27. This area will remain reserved seating as it has been in 2021/22. 2021/22 Season Ticket holders in this area should renew their reserved seat, while anyone looking to move into that section will have to select a seat. Please note persistent standing will not be permitted in any other part of the stadium.

20. How can I renew my parking for the season?
Season Ticket holders with a 2021/22 parking space will be contacted directly regarding their parking options in due course. You do not need to contact Supporter Services.

21. I’ve not had parking before, how do I get parking for the 2022/23 season?
You can ask to be put on our waiting list should any parking become available by emailing our Supporter Services team - supporterservices@bristol-sport.co.uk.

22. Can disabled supporters purchase their 2022/23 Season Ticket online?
Yes, supporters who have held a disabled Season Ticket for 2021/22 will be able to purchase their 2022/23 Season Ticket online providing their details and the details of their Carer (if applicable) remain the same as before. Please ensure the correct price category is associated to each Season Ticket, i.e. Adult and Carer are assigned correctly.

If you wish to purchase a disabled Season Ticket and you did not purchase in 2021/22, please contact Supporter Services on 0117 963 0600 and we can assist you with your booking.

23. Do the Season Ticket renewal dates still apply to disabled supporters?
Yes, the renewal/purchase dates are the same for all supporters.

24. Will I be required to provide proof of eligibility in order to receive the complimentary carer Season Ticket for the 2022/23 season?
Yes, you will need to provide us with a copy of your DLA letter stating you are in receipt of medium to high-rate care/mobility or your PIP entitlement letter stating you are in receipt of the enhanced rate. This can be emailed into supporterservices@bristol-sport.co.uk along with your Supporter ID Number.

25. Who can I speak to with regards to disabled Season Tickets or purchasing matchday tickets?
You can call Supporter Services on 0117 963 0600. Alternatively, you can email us at supporterservices@bristol-sport.co.uk.

CITY WOMEN

26. How much does a Bristol City Women Season Ticket Cost?
Adults can secure their Bristol City Women Season Ticket for just £60, with Under-12s just £40, which includes a free replica shirt. A full pricing grid can be seen below.
2022/23 Bristol City Men’s Season Ticket holders can claim a 15% discount on these prices.

27. If I purchase a Bristol City 2022/23 Season Ticket do I get any benefit for Bristol City Women?
2022/23 Bristol City Season Ticket holders will be able to claim a 15% discount on a 2022/23 Bristol City Women Season Ticket.

28. What matches are included in a Bristol City Women Season Ticket?
All home league matches and home group stage matches in the Women’s League Cup (currently FA Women’s Continental Tyres League Cup) are included in a Bristol City Women Season Ticket.

29. If I buy an Under-12 package will there be a home shirt included?
Yes, Under-12 Bristol City Women Season Ticket holders can claim a free replica shirt.

30. Are there any additional benefits to a Bristol City Women Season Ticket?
A 2022/23 Bristol City Women Season Ticket includes:

  • All home league fixtures plus Women’s League Cup (currently FA Women’s Continental Tyres League Cup) group stage fixtures
  • 5% discount in concourses, Coffee Shop and Sports Bar at Ashton Gate Stadium
  • Member prices for Bristol City, Bristol Bears and Bristol Flyers tickets

31. How can I pay for my Bristol City Women Season Ticket?
Payment for a Bristol City Women Season Ticket must be in full and cannot be paid using the Pay Monthly Scheme.

32. Where do Bristol City Women play?
Bristol City Women play at the Robins High Performance Centre, the address of which is:

Robins High Performance Centre, Clevedon Road, Failand, Bristol, BS8 3TN

Some matches are played at Ashton Gate Stadium.  These matches, provided they are in the league or group stage of the Women’s League Cup (currently FA Women’s Continental Tyres League Cup), will also be included in a 2022/23 Bristol City Women Season Ticket.

33. I am a Bristol City Women Season Ticket holder but not a Bristol City Men Season Ticket holder, am I able to renew my Season Ticket now?
Yes, Bristol City Women Season Tickets are available to purchase from April 4th.  You do not need to purchase a 2022/23 Bristol City Men’s Season Ticket to be able to secure your 2022/23 Bristol City Women Season Ticket.

34. Can I select a seat at the Robins High Performance Centre when purchasing a 2022/23 Season Ticket?
The seating at the Robins High Performance Centre is unreserved.  For matches played at Ashton Gate Stadium, 2022/23 Season Ticket holders will be able to select their seat on a match-by-match basis.

GENERAL ENQUIRIES

35. What matches are included in the 2022/23 Season Ticket?
All regular season home league matches are included in the 2022/23 Season Ticket. Friendlies, EFL Cup, FA Cup and Play-Off matches are not included.

36. I have forgotten my Season Ticket for a match. Will I be able to watch the match?
Yes. Match tickets can be printed at the South Stand ticket office for a £5 administration charge. Tickets will only be reprinted on production of the ticket owner’s ID.

37. I have a concession Season Ticket. What happens if I cannot attend a home game?
If you cannot attend a game and wish a friend of the same age category to use your Season Ticket you must let the Supporter Services know (see terms and conditions). If the Season Ticket needs to be upgraded, e.g. from an Under-12 to an Adult, you must contact the club and pay for the upgrade prior to the fixture. The upgrade cost will be calculated as the full price ticket minus the pro-rata rate of the Season Ticket. Please be advised that we will need to create a ticketing account for all supporters that wish to attend a game in place of the Season Ticket holder.

38. During the 2022/23 season if I decide I would like to move seats, what do I have to do?
You must contact the Supporter Services team to discuss options. Permanent seat transfers made during the season will incur the following fees:

  • Reprint fee - £10 per Season Ticket
  • Ticket Seat move administration fee - £10 per Season Ticket
  • Supporters will also pay the difference between the current seat and the seat they are moving to. If their current seat is more expensive then no refund will be offered by the club.

39. What happens if I have an issue and want to complain?
If you have any issues that you wish to discuss, you can either call Supporter Services on 0117 963 0600 or email supporterservices@bristol-sport.co.uk. If they cannot deal with your query directly they will pass it on to the relevant department.

40. Who do I speak to if I have a problem on matchday?
There are plenty of stewards at the stadium who will be able to assist. Alternatively, a member of the Supporter Services will be able to help you from the Winterstoke Road ticket office behind the John Atyeo statue.


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