Season Cards update

Over the last few months we have been working constantly with the various governing bodies and government departments to bring fans back, albeit at a reduced capacity initially, to Ashton Gate. Whilst this won’t be possible for our opening game of the Sky Bet Championship 2020/21 season against Coventry City, we are ready for fans to return safely to the stadium as soon as they are permitted to do so. 

The Covid-19 pandemic has impacted us all and has meant that we have all had to adjust to many unwanted and difficult situations.

With this in mind we have put together the following offer which we believe strikes the right balance between helping our fans support the club they love whilst also offering them financial recompense for not being able to be physically in the stadium with us.

• All current 2020/21 Season Card holders will receive a pro-rata refund for each home game played behind closed doors 
• The first pro-rata refund, to cover the Bristol City v Coventry City fixture on September 12^th, will be processed on Monday, September 7^th and refunds will take between three to five business days to appear depending on your bank
• Robins TV matchday passes are available to buy for £10 (price set by the EFL) and stream packages will be available to purchase for home and away games not selected for Sky TV 
• For home games that have been selected for Sky TV, all Season Card holders will receive a FREE streaming pass code which will be emailed ahead of the game AND will also receive a pro-rata refund for the match

As per the EFL’s statement all of the streaming regulations are temporary and are constantly reviewed. The above offer will be reviewed at the end of October or when fans are first allowed to return to Ashton Gate – whichever is the earliest.

It is our firm hope that fans will be back at Ashton Gate Stadium sooner rather than later. We are focused on maximizing the number of supporters able to safely attend matches and to provide the fairest and most equitable access for all season card holders and we will be in touch with more details as soon as we have guidance on the numbers permitted.

#COYR