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Season card ticketing arrangements

To give all our current Season Card holders a fair and equal chance to attend one home match as soon as possible following the reclassification of Bristol into COVID-19 restriction Tier 2, the following ticketing procedure will be implemented.

At 10am on Monday, December 21st Season Card holders for the 2020/21 season who are currently receiving refunds will have the opportunity to purchase ONE ticket for ONE of the following games which will be available on the Bristol Sport ticketing site and via 01179 630 600.

  • Saturday, December 26th v Wycombe Wanderers (Sky Bet Championship, 3pm KO)
  • Sunday, January 10th v Portsmouth (Emirates FA Cup Third Round, 1.30pm KO)
  • Saturday, January 16th v Preston North End (Sky Bet Championship, 3pm KO)
  • Sunday, January 24th v Huddersfield Town (Sky Bet Championship, 12pm KO)

Adult tickets will cost £25 and Under-19s £15 for Sky Bet Championship matches and the Emirates FA Cup tie against Portsmouth. Seating will be in the Dolman Stand and the adjacent South Stand corner.   

Please note:

  • If, at 10am on Thursday, December 24th, any tickets for each game are unsold then the one-game cap will be lifted and current Season Card holders will be able to purchase more games.
  • If fans are prevented from attending because of a change in the COVID-19 tier restriction for Bristol and games are played behind closed doors then tickets will be transferred to the next game which has not yet been put on sale. Current Season Card holders who cannot make the game they have been re-allocated will be given a refund and their ticket put back on sale.
  • All fans will have to show photographic ID against the name on the ticket to gain entry to Ashton Gate Stadium on matchday.
  • If, on the date of the game, you travel from a Tier 3 area you will not be permitted entry to Ashton Gate Stadium. Please ensure you follow Government guidance regarding movement between tiers.
  • In order to purchase tickets online you will need to ensure you have set up your Bristol Sport Club Account. To do this, please visit login.bristol-sport.co.uk where you can also find an updated step-by-step user guide to help you through setting up your account. Designed to make life easier for you, the Bristol Sport Club Account allows you to use just one single login to purchase tickets, merchandise, watch Robins TV, access the official Bristol City App and keep an eye on your City Rewards balance.

Q & A

Can I book for a group?
There are a number of different groupings and you will be able to pick which size group you want, from one to four, in accordance with social distancing measures. e.g if there are six people in your bubble you could purchase a group of four and a group of two or two groups of three. You will need to ensure each current Season Card holder is noted against each ticket, similar to purchasing for away games. 

I am in arrears on my Season Card payments, can I purchase a ticket?
While we have a significantly reduced capacity, tickets will only be available to Season Card holders who are currently receiving refunds.

I’m not a Season Card holder, will I be able to buy a ticket?
While we have a significantly reduced capacity, tickets will only be available to Season Card holders who are currently receiving refunds.

If I buy a ticket for Preston or Huddersfield Town can I use the Season Card refund due to me for those games towards the cost?
We will continue to refund your Season Card as we currently do, on a month-by-month basis. If you want to attend one of the games, you will need to purchase a ticket separately.

Last season I took a ticketing credit in lieu of a refund, can I use this to buy a ticket for the upcoming games?
Any ticketing credit that is in your account can be used to pay or contribute towards payment for one of the upcoming games.

If I buy a ticket and I can’t attend the game due to illness, self-isolating or the tiers changing what happens?
If you are unable to attend due to testing positive for COVID-19 or self-isolating, refunds will be given up to 48 hours prior to the game. If you are prevented from attending because of a change in the COVID-19 tier for Bristol then tickets will be transferred to the next game that becomes available for sale. Season Card holders that cannot make the game they have been re-allocated will be given a refund and their ticket put back on sale.

I don’t have a phone or printer to print an e-ticket how am I going to get in?
Please contact supporterservices@bristol-sport.co.uk | 01179 630 600.

Are disabled Season Card holders catered for?
Yes, there are 10 disabled spaces available together with 10 carers.

My Season Card is £15 on the pro-rata rate, why are you asking me to pay £25?
Your season card is being refunded for the seat you paid for but due to COVID-19 you will not be able to sit in this seat. These tickets have been priced separately.

If I have a Season Card in the Dolman or adjacent South Stand corner will I still get my designated seat?
Your season card is being refunded for the seat you paid for but due to COVID-19 you will not be able to sit in this seat. These tickets have been priced separately.

Where will I sit and will I be safe?
Seating will be in the Dolman Stand and the adjacent South Stand corner. We have created a socially distanced seating plan which we believe will keep supporters safe while there will be strict entry times and temperature checks for those attending. Entry will be via the Dolman turnstiles only from Ashton Road.  One-way flow systems will be in place. Please follow the arrows and stewards’ guidance.  Sanitising stations will be in all areas. You should observe steward’s directions for queues if necessary at toilets and concessions. 

Will I have to wear a mask and have my temperature taken?
Temperatures will be taken before entering the Stadium. A temperature of 37.8c or more will mean you cannot enter and should return home and seek medical advice. Masks must be worn at all times except when eating or drinking.

I’m worried that everyone will arrive at once?
Supporters will be given a time slot to arrive. Please observe this as it will allow supporters to take their seats in an orderly manner without crossing over other blocks.

Do I have to bring photo ID?
All fans will have to show picture ID against the name on the ticket to gain entry to the Stadium.

Do I have to sit with my family bubble or can I sit with my mates instead?
You are only permitted to sit within your bubble and in the allocated seats for track and trace purposes.

Will games still be available on Robins TV?
Yes, games will still be available on Robins TV subject to EFL and FA regulations.

Will the Sports Bar be open?
The Sports Bar will only be open to Season Card holders who do not have a match ticket. Table dining is available to book for Season Card holders only to watch available games on the big screen. Alcohol will only be available with a meal.   

What refreshments can I buy?
Concessions will be open to provide a range of food and drink. Please note that, due to Tier 2 restrictions, alcohol will not be sold at any of the concession units.

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