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James Crawley


Posted Thursday, August 9th 2018

Redeem your City Rewards

Supporters can still redeem their City Rewards cash balances and any Rewards cash that they have accrued, including Under-12 Season Card holders who are eligible for a free replica shirt.

The new Bristol City Rewards scheme delivers Rewards cash to be redeemed across merchandise at Ashton Gate.

City Rewards is available to Season Card holders, Members and annual hospitality holders, offering Rewards cash to supporters, which can be spent exclusively on merchandise both online and in the Bristol Sport Store.

Supporters can earn between 2% and 5% Rewards cash for each additional home game ticket purchased, as well as for any merchandise bought online or in store (10% Rewards cash for season card holders and 5% for members). For full details, click here.

To redeem your Rewards cash online, just follow the below steps:

  1. Login to your store account or create a new account at Once this is complete it will take you to your profile page.
  2. Just above your name select “change details”, which will give you the option to enter your Supporter ID number.
  3. Enter your Supporter ID number and press continue at the bottom of the page.
  4. You can check your Rewards cash balance by selecting “Rewards Cash” on the menu on the left-hand side of the page. 
  5. You can now browse the store and spend your Rewards cash.
  6. Select the item(s) you wish to purchase and hit add to basket, click on the basket icon in the top right and then select “proceed to checkout”, which will take you to the payment page. 
  7. Towards the bottom of the page there is a Rewards cash area, here you can enter how much of your Rewards cash you would like to redeem in this purchase.

A new single SIGN-ON club account will be introduced in August allowing supporters to have just one login across the club’s various platforms: the main website, the official Bristol City app, BCTV, ticketing and the new online store and City Rewards.

If you have multiple under 12s in your group and are looking to claim multiple free shirts, you will need to treat each shirt as a separate purchase.

We have received requests from supporters who would like to donate their Rewards cash to charity and we would like to thank them for their generosity.  If supporters would like to donate their Rewards cash to charity they can do so by emailing

  • Any other Members, where membership has yet to expire, will still be able to receive rewards on purchases, but will be exempt from receiving the £5 start-up balance until renewal to 2018/19 season product is complete.
  • The U12 Season Card holder Rewards offer for a free replica shirt must be redeemed on or before Sunday, September 30th, 2018. Juniors who require an adult shirt are subject to an additional £10 fee and can only be purchased in store.