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City Rewards scheme launched for 2019/20 season

The popular Bristol City Rewards scheme returns for 2019/20, with Rewards cash available for Bristol City Season Card holders, Official Members and seasonal hospitality holders to use exclusively on merchandise both online and in the Bristol Sport Store.

Eligible supporters can earn between 2% and 5% Rewards cash for each additional home match ticket purchased and for any merchandise purchased online or in store (10% Rewards cash for Season Card holders and 5% for Official Members).

Paying Season Card holders are automatically signed up to the Rewards scheme and will receive a start-up balance of £10, while Official City Members will receive a start-up balance of £5.

U12 Season Card holders will receive a start-up balance to the value of a junior replica club shirt. This can only be redeemed against a 2019/20 junior replica club shirt and is subject to availability. Juniors who require an adult shirt are subject to an additional £10 fee, the price difference between an adult size shirt and a junior size shirt, which can only be purchased in store.

The Rewards scheme has been launched today, July 9th. Start-up balances have been available since Friday, June 21st. Any season cards or memberships purchased after this date will receive their start-up balances 24 hours after purchase.

All Rewards cash earned over the course of the season must be spent by Sunday, May 31st 2020.

Ashton Gate discounts for Season Card holders (10%) and Members (5%) remain in place in the concourses and concessions, but season cards and membership cards will need to be scanned at the point of sale in order to claim the discount.

For more information, see our 2019/20 Rewards Cash FAQs.

Please note: the Bristol Sport Store is closed from Sunday, July 7th for a summer refresh and will re-open a couple of weeks afterwards.

Redeeming an Under-12 replica shirt with Rewards cash

You will have to create a Bristol Sport Club Account for your Under-12 child in order to get access to the Rewards cash start-up balance for their replica shirt online.  This is because each supporter’s balance is unique and therefore each require separate accounts.  Alternatively, you can contact Supporter Services with both your ID number and the Under-12’s ID number.  Supporter Services can adjust the balance by moving their start-up balance over to your account.

BRISTOL SPORT CLUB ACCOUNT

In order to spend your Rewards cash online you will need to ensure you have set up your Bristol Sport Club Account. To do this, please visit login.bristol-sport.co.uk where you can also find an updated step-by-step user guide (here) to help you through setting up your account. Designed to make life easier for you, the Bristol Sport Club Account allows you to use just one single login to purchase tickets, merchandise, watch BCTV, access the Bristol City App and keep an eye on your City Rewards cash balance.

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