City's official website has been dubbed the best in the Football League, according to figures revealed in the 2010 Supporters Survey.
More than 36,000 fans from across the Football League had their say on all aspects of the sport, from the topical video technologly to ticketing, customer service and matchday experience.
It was in communication where City shined. All City supporters who took part in the Survey were asked to rate the official club website, bcfc.co.uk, out of ten. The results showed an average mark of 9.3 out of ten - the best grade achieved by any Football League club. The results show only City and Leeds United achieved a mean figure in excess of nine or higher.
City's head of media Adam Baker said: "The club has always placed importance in our own media, and the website content is produced in-house, including the audio/visual media channel, Bristol City Player.
"We know from our own surveys that our supporters head to bcfc.co.uk for information ahead of other local sources, and more importantly don't believe something is true until they read it on the club website.
"Through the club's media output we gain both valuable contact with the fanbase, and also commercial advantages because the communication helps to promote ticket incentives and other ventures."
bcfc.co.uk has won a string of awards from fans and industry officials over the years.
Meanwhile, fans from all Football League clubs have called on the football authorities to introduce technological assistance for referees in the largest supporter consultation in domestic sport.
The Supporters Survey 2010 reveals 87 per cent of fans polled would favour the use of technology to assist officials with their decisions.
However, there is continued debate over what form that assistance should take with 39 per cent believing it should be used 'wherever possible', 27 per cent on decisions 'inside the penalty box only' and 21 per cent on 'goal line decisions only'.
An overwhelming majority of supporters (88 per cent) would also like to see technology used by the football authorities in order to take retrospective disciplinary action against players in instances where video replays show they have 'dived' to win free-kicks and penalties.
Asked to identify what The Football League's main priority should be, nearly half of the sample (45 per cent) pinpointed 'ensuring the long term financial survival of its 72 member clubs' as being key. This was followed by 'ensuring fair competition between its member clubs' (18 per cent) and 'developing young football talent for the future' (13 per cent).
Read the full results of the 2010 Supporters Survey in PDF format by clicking here.
Try mobile.bcfc.co.uk - City's award-winning official website is now available on your phone, for when you're on the move. |