City fans will be able to print out their matchday tickets at home from this season* using TicketFast.
The fast, simple and convenient facility is now back live on the online ticket site. - after a short-time offline.
It is ideal for fans who do not want to wait for their tickets to arrive in the post, or queue to collect on a matchday.
Fans choosing this service when purchasing their tickets will be sent an e-mail containing a PDF ticket which should be printed before travelling to the game.
The printed ticket - which features a bar code - can then be scanned on the smart card reader on each turnstile.
Group managing director Doug Harman says: "We are delighted to offer this extra service for our supporters.
"TicketFast has been successfully used at a number of grounds up and down the country, and our supporters ay well have used this system in their daily lives when booking rail or coach tickets, for example.
"We are constantly reviewing the service we offer to our fans, what it means is that fans using the TicketFast option will no longer need to wait for their tickets to arrive in the post or queue up at the ground on matchday."
Supporters are advised that a postal option remains available up until three working days before a game if they do not wish to use TicketFast¨. After this point ALL online applications will be TicketFast only. The postal service costs £1 and also incurs a £1 booking fee per ticket.
Collections are only available to club members using the client reference number on their smart card. This service is free. Because they already use a smart card for entry, The TicketFast option does not apply to club members buying tickets for themselves. Members should instead click 'COLLECTION' in order that their smart card is activated for the appropriate game.
As a result of the TicketFast service being brought in, some changes have been made to booking fees for the 2010/11 season:-
2010/11 BOOKING CHARGES
In person
Cash: No charge
Cheque: No charge
Debit card: No charge
Credit card: £1 per ticket
By phone
Credit/debit card: £1 per ticket
Postal charge: £1
Online
Credit/debit card: £1 per ticket, including TicketFast.
Postal charge: £1; free for supporters using TicketFast.
NB Collections will only be available as an option for members - see above..
FREQUENTLY ASKED QUESTIONS ABOUT TICKETFAST
How does TicketFast work?
Choose TicketFast as your delivery method when completing the payment for your tickets and we will send you an e-mail confirmation with your tickets attached as a PDF file. The email will contain all the help you need for saving and printing your tickets. Tickets for friends can be forwarded to them - they can print their own. See the following images to see how the TicketFast ticket is read by the reader if folded as shown.
Fold your ticket using marks shown on the A4 PDF print-out
Insert as shown into the reader positioned at each turnstile
What if I don't receive my confirmation email and attachment?
Contact us on 0871 222 6666 option 1 or e-mail onlinetickets@bcfc.co.uk. We will be pleased to help you with this.
What if I can't print my TicketFast tickets?
Make sure you have Adobe Acrobat Reader version 4.0 or higher This can be downloaded free here. Make sure your printer is turned on and that you have plain white A4 paper. If you have problems close down all unnecessary programs and check the cables. If you still cannot print your ticket call us on 0871 222 6666 (option 1) or e-mail onlinetickets@bcfc.co.uk and we will be pleased to help.
Will I have any problems getting into the match using these tickets?
No - the ticket you print is a valid, legitimate ticket. Make sure you protect it as you would any other ticket.
Will my TicketFast tickets be accepted at the stadium?
Yes - It is a valid ticket. The ticket you print yourself will be scanned by a turnstile and will gain you admission
What if I print more than one copy of my ticket or a photocopy is made of my ticket?
Only one copy will gain you entrance to the ground. Once the barcode on the ticket has been scanned at a turnstile, all other duplicates of the barcode will be denied entry. If this happens the bar code scanner will alert the attendant on the turnstile that the ticket has already been scanned and an entry into the ground has been allowed
What if my TicketFast tickets are stolen?
Contact us on 0871 222 6666 option 1 or e-mail onlinetickets@bcfc.co.uk. We will ensure that your TicketFast ticket is invalidated and a new paper ticket sent to you or left at our collections window. Unfortunately we cannot replace a TicketFast ticket.
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