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Ticketing FAQ

Posted: Thu 15 Aug 2013
Author: Supporter Services
City Fans

City Fans

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All you need to know about ticketing at Ashton Gate.


Which website should I be using to buy tickets online?

Head to The website is designed to work best with the Google Chrome browser.

I am a Season Ticket Holder but I do not know my Supporter ID. What is it?

Your Supporter ID is shown on the right-hand side of your 2015/16 Season Card. It starts with the number one and is seven digits long.

I have my supporter ID but do not know my password. What is it?

By default your password is your home post code, all lowercase & all one word (no capitals, no spaces). Eg for Ashton Gate the password would be bs32ej. If you are having any difficulty logging in to the website then please e-mail your Supporter ID to along with your name and a brief description of your problem.


Can I buy tickets in person at Ashton Gate?

No, ticket sales are only available online or by calling Supporter Services on 0117 9630 600 during the redevelopment of the Stadium. On a home matchday ticket sales are available in person at the Atyeo Ticket Office only (subject to availability).

Can I choose my seats for an Away fixture?

No, tickets are issued in a systematic order as requested by the away club. On a home matchday away ticket sales are available in person at the Atyeo Ticket Office, the Supporter Services team will offer you the best available seats in accordance with your preference (subject to availability).


I have ordered some tickets for collection, where do I collect them from?


Tickets will be available to collect from the Store, two working days (48 hours) after purchase.

Home Matchdays

There are two collection points at Ashton Gate on a matchday for home supporters.

All tickets for the South Stand (currently matchday only) will be at the South Stand Ticket Pod, located next to the Coffee Shop.

All tickets for Dolman & Atyeo Stand (current matchday) will be at the matchday ticket office, located just off Ashton Road. All tickets for future fixtures, whether home or away tickets, regardless of stand, will also be at the matchday ticket office.


I have lost/forgot my matchday ticket for an away fixture or my matchday ticket has not arrived in the post. What should I do?

Supporter Services can arrange a reprint of your ticket; let us know before 5pm on Friday (for weekend fixtures) or before 5pm on the matchday (midweek fixtures).

It’s Saturday, the office is closed and I don’t have my matchday ticket for an away fixture! What should I do?

Supporter Services send a list of all tickets sold to the away club. This list includes your name, post code and seat details. In principal the away club will be able to provide you with a reprint on the matchday. Present yourself at the ticket office and explain your situation on arrival.

It’s a matchday, I ordered a ticket for an away fixture but did not collect it from Ashton Gate. Where is my ticket?

Any uncollected away tickets will travel up on the CATS Coaches and then be taken to the Away Ticket Collection point (this differs from ground to ground, check for match specific information). CATS Coaches aim to arrive two hours before kick-off, traffic permitting.